Storytelling Specialist

We are excited to be growing our Customer Experience Team! If you are friendly, energetic, love writing and helping others, and have a passion for marketing or hospitality, we’d love to hear from you.

As a Storytelling Specialist you’ll play a key role in helping customers get up and running with Vizlly, Leonardo’s Digital Marketing System for hotels, quickly and effectively. Adhering to digital marketing best practices, you will research customer hotels, and conduct consultation calls with our hotel clients to help them setup their digital marketing presence using Vizlly.

Your primary role involves crafting compelling stories about the hotel by writing engaging copy for the customer’s website and to accompany the visual content for the hotel. This role coordinates with external hotel customers and our internal Customer Success Team to complete these projects.

To be successful in this role, you should have an understanding of marketing principles and strong copywriting skills, as well as a friendly demeanor, customer service focus, the ability to handle multiple priorities simultaneously, and a keen attention to detail.

Fundamental to your efforts will be acting and making decisions based on our guiding principles.

We thrive on challenge. We set ambitious but achievable goals and strive to overachieve them. We are passionate. We are competitive. We are not average. We think big. We achieve great things.

We work together. We win together. We dig out from under – together. Our success is based on interdependence. We expect each of us to pull our own weight. We celebrate and reward those of us who most contribute to our success.

We speak up. We challenge each other. We ask why. We have open and honest exchange of ideas. We have constructive and respectful debate.

We are relentless. We achieve our goals through urgent, methodical and focused execution. We never, ever give up because it’s too hard. We are exceptional at what we do because good is not good enough.

We are trustworthy. We always try to do the right thing. It’s the right thing to do. It’s also good business. We earn trust by exceeding expectations and by being honest, transparent and accountable.

Required Skills/Experience:

  • Exceptional written and verbal communication skills
  • A degree in Journalism, Communications, Marketing, or related field
  • Must be a self-motivated, team player and be able to work in a fast paced, exciting environment, demonstrating excellent judgment, good common sense, a can-do attitude
  • Background in digital marketing, marketing communications, or customer marketing
  • Ability to produce high quality work under tight timelines
  • Excellent time management skills and ability to prioritize multiple tasks
How to Apply

This position is a one year contract position and is based in our Toronto headquarters. Please send your resume and a cover letter to We thank all applicants, but only those selected for an interview will be contacted. If your application is retained and you require any special accommodation during the selection process, please advise us.

About Leonardo
Leonardo is a technology company with the belief that the future of digital marketing is visual storytelling. Armed with this motto, Leonardo sets out to provide comprehensive solutions to e-marketers at hotels, hotel chains and travel websites that help them leverage modern day media to tell compelling visually-driven stories that reach, engage and convert today’s travel shoppers.

At the core of Leonardo’s success is its enterprise level technology and extensive connectivity. We provide hotels with the technology to source, manage and curate content into compelling stories and provide the connectivity to get these stories on the largest network of third party and proprietary travel websites.